When flights are delayed or cancelled, passengers are entitled to meals, hotels, rebooking or refunds. We outline service standards by delay length and how to claim involuntary changes.
When delays or cancellations stem from carrier causes (maintenance, scheduling, crew), the airline must provide services; for weather or ATC causes it mainly assists. Always keep your boarding pass and delay certificate.
Carrier-Caused Service Standards
- ✓Delay over 2 hours around mealtime: free meals
- ✓Delay into the night beyond a threshold: free hotel accommodation
- ✓Cancellation: priority free rebooking or full refund
- ✓Involuntary changes: no refund or change fees
How to Claim
Apply for involuntary changes via the airline app, hotline or airport counter. If you have delay insurance, claim with the delay certificate. Keeping all documents is key.
# 延误# 取消# 权益